This service is designed for members with multiple health conditions and those who take multiple medications. It assists you and your doctor in ensuring that your medicines are effectively contributing to the enhancement of your health.
CCHP Pharmacist is available to discuss your medications.
In partnership with OutcomesMTM™, we extend MTM services to you through specially trained OutcomesMTM Pharmacists at pharmacies across San Francisco and San Mateo counties.
Our role extends beyond drug dispensing.
We are there to help you optimize your medication’s outcomes while keeping out-of-pocket costs down. By utilizing the free services of a CCHP Pharmacist or OutcomesMTM Pharmacist, you gain the additional attention necessary to ensure your medications stay on the right track.
To qualify for the CCHP MTM program, you must meet the following 3 criteria:
- You must have 3 or more chronic diseases:
- Diabetes
- Dyslipidemia (High Cholesterol)
- Respiratory Disease (Asthma, Chronic Obstructive Pulmonary Disease (COPD)
- Bone Disease-Arthritis (Osteoporosis, Rheumatoid Arthritis)
- Chronic Heart Failure
- You must take 8 or more chronic medications
- You must have a total drug cost of over $5,330 a year on medications
* At-Risk-Beneficiaries (beneficiaries who may potentially misuse or overdose on opioids) will be enrolled into our MTM program
If you qualify for the MTM Program, you will have the opportunity to meet one-on-one with a pharmacist to discuss and review your medication(s) at no charge to you.
The pharmacist will:
- Assess your health history including conditions, prescription medications, over-the-counter drugs and herbal supplements;
- Talk about side effects that may make it hard to take your medicine;
- Suggest the best ways to take your medicine;
- Suggest other medications that may work for you;
- Answer any questions you may have regarding your medications.
Your participation in the MTM Program includes these services:
- Comprehensive Medication Review (CMR) – Estimated Time: 30 minutes
Your CCHP Pharmacist or OutcomesMTM Pharmacist will meet with you face-to-face or via phone to review all your medications. This will help identify any potential medication problems and help to organize your medication schedule. After the CMR, you will receive a Medication Action Plan and Personal Medication List that you can share with your doctor or caregiver. - Prescriber Consultation – Estimated Time: 5 to 15 minutes
Your CCHP Pharmacist or OutcomesMTM Pharmacist will discuss with you and your doctor(s), face-to-face or via phone to resolve any problems found with your medications. - Medication Adherence Checks – Estimated Time: 5 to 15 minutes
Your CCHP Pharmacist or OutcomesMTM Pharmacist will ask about how you take certain medications to ensure you take it as prescribed and work with you on any barriers preventing you from taking your medications regularly.
Members that qualify for MTM will be contacted by CCHP through the mail. Members may also be contacted by their CCHP Pharmacist or OutcomesMTM Pharmacist face-to-face or via phone.
- Members eligible for MTM will be identified by CCHP at least four times a year through a review of their medication history.
- Eligible members are able to opt out of the MTM program as participation is voluntary. Contact Member Services if you would like to opt-out of the MTM program.
Getting started is easy.
- Contact Member Services and ask about the locations of a CCHP Pharmacist and OutcomesMTM Pharmacists in your area.
Provider Resources
Where can I find a CCHP Pharmacist or OutcomesMTM Pharmacist?
Contact Member Services. Ask about the locations of a CCHP Pharmacist and OutcomesMTM Pharmacist in your area.
Are all pharmacists in the CCHP pharmacy network also OutcomesMTM Pharmacists?
Not all pharmacists in the CCHP pharmacy network have finished a special training course by OutcomesMTM to provide these extra services.
Can I use my regular pharmacy and still visit a CCHP Pharmacist or OutcomesMTM Pharmacist too?
Yes. Access to a CCHP Pharmacist or OutcomesMTM Pharmacist is an added value of your CCHP membership. You may continue to use any CCHP participating pharmacy for your prescriptions.
Will I pay additional costs for using a CCHP Pharmacist or OutcomesMTM Pharmacist?
No. These services are offered at no additional cost.
Do I need a CCHP Pharmacist or OutcomesMTM Pharmacist?
A CCHP Pharmacist and OutcomesMTM Pharmacists are available to all members, but those with diabetes, high blood pressure, or other conditions treated with medications may see greater benefit.
Can a CCHP Pharmacist or OutcomesMTM Pharmacist save me money?
Yes. Similar medications can have large cost differences. Your Pharmacist can help you take the least costly, most highly effective medications.
Will my doctor know if any changes need to be made to my prescriptions?
Yes. Your CCHP Pharmacist or OutcomesMTM Pharmacist may make recommendations to you and your doctor(s) – but only your doctor can change your prescription. Pharmacists will not be able to change your prescription without your doctor’s approval.
Will I be required to use a CCHP Pharmacist or OutcomesMTM Pharmacist?
No. Access to a CCHP Pharmacist and OutcomesMTM Pharmacist is an added service of membership. They are there to help, but you are not required to use them.
How do I get started?
Contact a CCHP Pharmacist or a nearby OutcomesMTM Pharmacist to schedule your Comprehensive Medication Review (CMR). Budget about 30 minutes to review your medications with the Pharmacist.
What if I have trouble getting to the pharmacy or the Chinese Hospital location?
If you have trouble getting to a CMR location, we can arrange a MTM via telephone. Contact a CCHP Pharmacist or a nearby OutcomesMTM Pharmacist to request a telephonic CMR.
How can I dispose unused or expired medicine?
Get rid of unused or expired medicine as soon as possible. Read the information that came with your medicine. It might tell you how to safely get rid of it. If you don’t have the information, follow one of these safe options:
- Ask your local pharmacy if they have a program to get rid of medicine you do not need anymore.
- Some pharmacies (and other DEA approved sites) allow medicine to be mailed to the pharmacy.
- Ask for the special packages needed to mail medicine.
- Bring the medicine to a community Drug Take Back program.
- This is the best method for controlled substances.
- Drug Take Back programs are available at:
- CHINESE HOSPITAL PHARMACY (Chinatown Location): 845 Jackson St, San Francisco, CA 94133
- CHINESE HOSPITAL PHARMACY (Daly City Location): 386 Gellert Blvd, Suite A, Daly City, CA 94015
- Visit DEATakeBack.com to find other collection sites in your area.
- You can search by your city or zip code at https://apps2.deadiversion.usdoj.gov/pubdispsearch/spring/main?execution=e2s1.
- Follow the steps below to throw away medicine in the trash or flush approved medications.
- Do not flush medicine in the toilet or sink unless there are instructions telling you to do so. Learn more about the flush list and safe medicine disposal at https://www.hhs.gov/opioids/prevention/safely-dispose-drugs/index.html
NOTE: Take or scratch off personal information, including Rx number from the packaging before getting rid of medicine.
Throwing away medicine at home
There are three simple steps to throw away your medicine in your household trash:
- Remove the medicine from its container and mix it with an unappealing substance, such as dirt, used coffee grounds or kitty litter.
- Put the mixture in a sealable bag or other container. This will prevent leaking or breaking out of the garbage bag.
- Place in the trash.
Last Updated 1/17/2024